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Frequently Asked Questions

15. General

15.1. How long will my order take?

Your order will take approximate 5 – 7 working days including courier. During the festive season this may be extended to 7 – 10 working days.

 

15.2. What does the black dotted line indicate in the software?

The black dotted line is known as the ‘bleed area’. The bleed area may be trimmed or cropped off during production!

The bleed area will vary from product to product depending on how much bleed is needed to produce the product.

In other words:

  • Everything outside of the bleed area may be cropped or cut during production.
  • Everything inside of the bleed area is safe.

So please make sure that you do not have important parts of images or any text in the area outside of the black line. All important areas of your design must lie inside the black line and red area to avoid any cropping.

NB* When checking the preview proof of your project before ordering, the bleed area will be included in the preview.

 

15.3. What is does the dark area between my pages indicate?

This dark area indicates the gutter of the book. The book will not lay completely flat when opened and we suggest that your design does not overlap this grey area since it may not be visible in the gutter of the book when it is bound.

 

15.4. Can I print my project at home?

No. Unfortunately the files created by our software are encrypted and can only be decrypted and printed by us.

You can create a proof by opening the software and clicking on ‘File’ > ‘Create Proofs’ in the dropdown menu. You can create JPEG, TIFF or PDF proofs for e-mailing purposes but they will be low quality for print and have the ‘PROOF’ watermark all over them.

 

15.5. How do I create a proof to send to my client?

You can create a proof by opening the software and clicking on ‘File’ > ‘Create Proofs’ in the dropdown menu. You can create JPEG, TIFF or PDF proofs for e-mailing purposes. These files will not be good enough quality to print and have the ‘PROOF’ watermark all over them.

 

15.6. I would like to change the size of my book. How do I do this?

You can change the size of your book by simply clicking on the ‘Change Product’ button

UPSCALE

This will allow you to upscale or downscale or change the cover option from Standard Cover to Custom Cover and vice versa.

*NB Please check your design after you have changed the size, to ensure that nothing has shifted. You will not be able to change a landscape format to portrait or square format. You will only be able to upscale or downscale size within the same format.

 

15.7. I would like to switch between an external picture editor and the software. How do I do this?

  • Click on ‘File’ in the drop-down menu and select Preferences

FILE PREF

  • In your Preferences window, select the path to the external picture editor of your choice

EXTERNAL EDITOR

  • Click ‘Ok’
  • You will now be able to right click on images in the software and open them directly in the external editor to edit

15.8  How do I backup my Create & Print projects?

 

MAC OS

  • Select “Go” in your toolbar;
  • Go to “Computer”;
  • Open “Macintosh HD” or your particular MAC hard drive folder;
  • Select “Users”;
  • Select the user that you generally work with;
  • Go to the “Create and Print Projects” folder;
  • Select the project you would like to back up;
  • Copy this folder to your back up drive.
    DO NOT REMOVE the project from its location.  Simply copy and paste;
  • Locate the image folder you used with the specific project and back these up too;

NOTE:   In the event of your project being lost, simply copy the backed up Project folder back to the location it came from (Go – Computer – Macintosh HD – User – Your username – Create and Print Projects).

When you launch the software the project will be restored to the backed up version. Please ensure that your images are also still in the location you left them in. Otherwise copy the image folder into the location it was originally stored in.

WIN OS

  • Go to your ‘Documents’ folder;
  • Open your ‘Create and Print Projects’ folder;
  • Select the project you would like to back up. Copy this folder to your back up drive.
    DO NOT REMOVE the project from its location. Simply copy and paste it to your backup drive;
  • Locate the images folder used with the project and back these up too;

NOTE:  In the event of your project being lost, simply copy the backed up Project folder back to the location it came from (My Documents>Create and Print Projects) and when you launch
the software the project will be restored to the backed up version.

Please ensure that your images are still in the location you left them in. Otherwise copy the image folder into the location it
was originally stored in.

Call: 086 166 6767 - To Speak to one of our specialized consultants

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