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Frequently Asked Questions

11. How do I place my order?

11.1.  How do I place my order online?

  • Click on the Green shopping cart icon to complete your order

shopping cart

  • You will then be given a list of any problems that the software is picking up in your design, you can choose to correct these or view the preview to check your project;

problems with project

  • You can add your project to your shopping cart to order later or order now;

save now

  • If you choose to order now you will need to accept the terms and conditions then click on start;

terms and conditions

  • You will now be given the option to Order Online or Offline > choose Order Online;

order online - offline

  • *NB This option will allow you to complete your order details in the shopping cart and either upload your files directly to our server or save them to bring in store.
  • In order to use the Order Online option you’ll need to connected to the internet;
  • Your web browser will open and you will need to sign in

sign in

  • If you do not have an account you can click on ‘Create an account’
  • Once you have signed in you will complete your order details and proceed to the payment section
  • You can choose between Credit Card or EFT using SID (secure instant deposit) when completing your Order Online;

payment-001

  • You will then be directed to the payment page;

payment-002

  • Once payment has been made, you will see the order confirmation;

  • You will now need to upload your order;
  • Choose ‘ Upload Order’

mail and online

  • Your files will start uploading 

file uploading

 

11.2.  How do I save my order to drop it off in store?

 

  • Click on the Green shopping cart icon to complete your order;

shopping cart

  • You will then be given a list of any problems that the software is picking up in your design, you can choose to correct these or view the preview to check your project;

problems with project

  • You can add your project to your shopping cart to order later or order now;

save now

  • If you choose to order now you will need to accept the terms and conditions then click on start;

terms and conditions

  • You will now be given the option to Order Online or Offline > choose Order Online;

order online - offline

  • *NB Even though you are planning  to drop your files off in store, this option allows you to complete your order details in the; shopping cart and  save your completed project to bring in store.
  • In order to use the Order Online option you’ll need to connected to the internet;
  • Your web browser will open and you will need to sign in;

sign in

  • If you do not have an account you can click on ‘Create an account’
  • Once you have signed in you will complete your order details and proceed to the payment section;
  • You can choose between Credit Card or EFT using SID (secure instant deposit), when completing your Order Online with the intent to drop off in store;

payment-001

payment-002

  • Once your payment has been successful you will get an order confirmation;

  • You will now need to save your order;
  • Choose ‘ Send Order via Mail’

  • You will now need to choose the location where you would like to save your project file on your computer;

Save Destination

  • Your file will start saving to the destination;

Order Saving

  • When your order have saved successfully you will see the following confirmation in the software;

Order Saved

  • The print file will appear as a folder with an order number;

order folder

  • The contents of the folder will look like this. Please ensure that you save the entire folder to USB or Disc to bring in store or post to us;

order details

 

11.3.  How do I submit my order if I do not have an internet connection?

  • This option is better known as Offline Ordering
  • Click on the Green shopping cart icon to complete your order;

shopping cart

  • You will then be given a list of any problems that the software is picking up in your design, you can choose to correct these or view the preview to check your project;

Screenshot 2014-07-17 15.33.50

  • You can add your project to your shopping cart to order later or order now;save now

 

  • If you choose to order now you will need to accept the terms and conditions and click on start;

terms and conditions

  • You will now be given the option to Order Online or Offline > choose Order Offline;

order online - offline

  • Please fill in all your details;

fill in details for offline

  • You will now need to choose the location where you would like to save your project file on your computer;

choose location to save file

  • The print file will appear as a folder with an order number;

order folder

  • The contents of the folder will look like this. Please ensure that you save the whole folder to USB or Disc to bring in store or post to us;

order details

Call: 086 166 6767 - To Speak to one of our specialized consultants

PLACE AN ORDER OVER THE PHONE