Definitely one of the most frequently asked questions. Good news, there are a couple of ways for you to check this yourself.
Your 'My Account' section gives you control over:
˚ Saved projects;
˚ Payments and so much more.
Log in to your 'My Account'
˚ Click on Orders
in the left bar menu;
˚ All your orders will show on the right;
˚ Do you see the order that you are unsure about?
IF NOT > go to the next FAQ "Why are there items in my cart?"
˚ Under Actions you'll see 3 buttons, at most:
1. BUTTON 1 PAY:
this is very useful if your online payment failed.
Clicking PAY will allow you to pay for your order and move your order into production on our side.
TIP: If you see the PAY button on ANY of your orders, your order is not being processed on our side, please proceed to pay for your order.
2. BUTTON 2 VIEW:
this is one of the most informative sections in your account.
˚ 1. Your Order number (please use your order number in any correspondence with us);
˚ 2. The Order Date;
˚ 3. The current status of your order;
˚ 4. The product | products you ordered;
˚ 5. Launch will open your project in a preview window;
˚ 6. This is where you will duplicate your project to make changes and re-order.
3. BUTTON 3 CANCEL:
an order can only be cancelled while it's still being processed or if payment failed. Once your order goes into Production it can no longer be cancelled.