FAQ'S
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DESKTOP DESIGNER
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- 1. I'm unable to download the Create & Print software?
- 2. What's the supported operating systems and versions?
- 3. What are the minimum System Requirements?
- 4. How do I update my software? What do I do when I am notified of updates?
- 5. I can’t install the software on my Mac!
- 6. How to disable Gatekeeper on macOS?
- 7. Where should I copy my images to before I start my project?
- 8. Photo file name restrictions
- 9. How many photos should I have in my project?
- 10. Keyboard shortcuts
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- 1. Why do I need to register my details?
- 2. I have registered but now I can’t log in?
- 3. I am trying to register but when I create a new account I get an error message that an account with these details already exists?
- 4. I forgot my account password?
- 5. How do I check the status of my order?
- 6. What does my order status mean?
- 7. How do I share my project with family and friends?
- 8. How do I order an exact copy of my project?
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- 1. I have chosen the door to door courier option for delivery. How long will delivery take?
- 2. I would like to send my order overseas. How much will it cost?
- 3. How much do you charge for delivery?
- 4. Which company do you use for delivery?
- 5. How do I track my shipped parcel?
- 6. I received my order. How do I order more copies of my project? Do I need to re-design my project?
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- 1. How do I re-link missing pictures?
- 2. What does the black dotted line indicate in the software?
- 3. What does the dark area between my pages indicate?
- 4. Can I print my project at home?
- 5. How do I create a proof to send to my client / friend / family?
- 6. I would like to change the size of my book. How do I do this?
- 7. I would like to switch between an external picture editor and the software. How do I do this?
- 8. How do I backup my Create & Print projects?
- 9. Will the photos from my phone be high enough resolution to use in my project?
- 10. How many photos should I have in my project?
- 11. Will my project look identical to how it appears on my computer monitor?
- 12. Can I scan printed photos to use in my project?
- 13. Can I enhance my images in the software?
- 14. Can I adjust the brightness & contrast of my images in the software?
- 15. Can I change my images to black and white or sepia in the software?
- 16. How do I add a drop shadow to my images?
- 17. How do I rotate my images?
- 18. My images don't look 'sharp' when I zoom in on my project. Why have I lost quality?
- 19. Can I only use the page styles provided or can I make and save my own page styles?
- 20. What image formats are supported by the software?
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