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Order Status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

ORDER STATUS EXPLAINED

 

ORDER STATUS WHAT DOES IT MEAN?
CANCELLED You cancelled the order OR Asked us to cancel the order on your behalf.
ON HOLD Your order was placed on hold. Please contact Support.
FAILED Your payment unfortunately failed. Please retry.
Go to My Account here » Login » Locate your pending payment order » Click PAY
PENDING PAYMENT We received your order yet payment is outstanding. Please make payment.
Go to My Account here » Login » Locate your pending payment order » Click PAY
PAID We received your order and payment. Thank you.
PROCESSING We received your order and payment. It will be placed in the process queue.
IN PRODUCTION Your order was processed successfully and has been placed in the production queue.
COMPLETED The production of your order is complete.  Quality Control in progress.
SHIPPED TO STORE Your order has been shipped to your chosen store for collection.
COURIER | DELIVERY Your order has been handed over to our courier partner for delivery.
REFUNDED Your order has been refunded.