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HELP & ADVISE CENTRE FAQ

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1. My payment won’t go through!?

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In order for us to best assist you, these are the questions we need you to answer please:
1. Did you create your project in our Online Designer (on this website) or did you use our Desktop Create & Print software?
2. Did you get an error message? If YES | what did the message say?
3. Are you registered and set-up to do online payments with your bank?
4. Have you signed up for 3D secure with your bank?
IF you answered NO to questions 3 and 4 Contact your bank to assist in resolving your payment problem.
IF you answered YES to questions 3 and 4 Hop on over to our live chat section (located on the bottom left) and speak to a consultant.